End of the Day Procedure for the Payment Window

AYYYYYYYYYY,

So we seem to be forgetting something rather important in the Payment Window lately. If the you get an over the phone payment and it is declined here is the procedure:

1. Call the people in question.

• If they answer, that's great! Try and figure out if we have the wrong credit card information. If it is a mastercard normally the problem is that they have a spending limit.
• If they do not answer, LEAVE THEM A VOICEMAIL! Ask them to call back by the end of the day or we will shred their information.

It is rather simple :)

On the note of shredding the information: if they do not call back by the end of the day it needs to be placed in the shred box.

Any questions? Ask someone who cares. JK! :)

Smalls