This issue seems to becoming up quite frequently lately. It is expected seeing as how it is the spring semester and more people are wanting to view the residence halls. If the person at the welcome desk is gone (or on a tour already) and you are the only one left in the HA window this is what you need to do:
1. Ask someone at the payment window. Normally there is two people there and one of them is perfectly capable of giving the tour. If there is only one person there than proceed to step 2.
2. Call the HA of that hall, see if they are available to give the tour. If they are not or they don't answer proceed to step 3.
3. See if one of the coordinators can cover you in the HA window while you give the tour. If this is not an option than proceed to step 4.
4. Call the hall, explain that we are terribly backed up on tours and that we need the HD or one of the RAs to give the tour. Direct those people to the hall.
Again, expect this to happen frequently during the spring semester so it would be best to memorize this so that you don't waste time. Any questions? Ask anyone. We should all know the answers by now :)
Smalls
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