What we learned in staff yesterday...

I just wanted to make a quick reference so that we have it at our disposal the things that we learned at staff yesterday.

1. When speaking about "no returning apps" do not say that this is a new policy. Also try not to give false hope that space might open up for these students. Tell them to "explore their off campus options" and if they are terribly angry send them to Debra.


2. When speaking about blocked balances/refunds, do not tell them to contact Student Accounting. Tell the students to check MyUNT. Use phrases such as "We're in the process of transitioning". Also, refunds take anwhere from 2 to 6 weeks to be processed.


3. When students want to dispute the charge on their account from closedown, forward them on to the hall.


4. With meningitis reactivations, the students account can be cancelled again 10 days after their innoculation date if they haven't paid (this is not necessarily to say that it will rather that it CAN happen).


5. If there is someone in the hall (basically we can get access) than we can give the tour.


6. When switching application types do not give students a timeframe for when Debra will process them by. She is working through them as quickly as possible.

Any questions? Try and remember the answer.

Smalls